Our Policies

Processing time 7-14 days 

Shipping time 5-10 business days 

Due to COVID and holiday season please be advised 

Mystical Vibration is NOT responsible for:

    •    Delays with USPS shipping

    •     Delays with UPS shipping 

 •  Products that are lost or damaged in the mail. The US Postal Service will be responsible once we ship the packages.

•  Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.  

• • If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

• 🚨All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

Each shipment is insured to cover cost if incidents arise

How to File A Claim: 

Send a picture of package with timestamp to andreaboykins@mysticalvibration.com  (must match delivery date ) 

Provide brief description of issue 

Please allow 30 days for investigation. You will be notified via email of decision 

All sales are final ! Refunds are only issued under special circumstance. (case by case matter)